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FAQs

Who can I contact if I have further questions?

For any further requests, visit our “Contact” page and fill out our general form and we will send it to the appropriate person

I’m interested in a product brochure. Where can I get one?

Whether you’re looking to browse accessories or iron fencing, free digital versions of our latest brochures are available in the footer of our Website under the “Documents” tab. If you are interested in a physical copy, please visit our “Request a Brochure” form.

Do you still carry this item? I am unable to find it on your website.

After having been in the fence and deck industry for over twenty years, we’ve designed, built, and distributed a wide variety of different products. We observe each year’s changing styles and trends and adjust our offerings accordingly. Once an item’s been discontinued we remove it from the website, so if you’re unable to find a specific product, it could be because it’s been discontinued.

For a list of products we no longer carry and what we’d now recommend, see below:

  • Lattice: DPL01, DPL03, GPL01, GPL03.
  • Copper Post Caps: PCP02CP, PCP03CP, PCP09CP, PCP13CP, PCP14CP, PCP16CP, PCP15CV, PCP21CV, PCP22CV, US-PCP21CV, US-PCP22CV
    • Similar Alternative: Pyramid Post Caps, Ball Post Caps, Pineapple Post Cap.
  • Gate Inserts: ACW60SB
    • Similar Alternative: ACW56
  • Corner Decors: CD01
  • Connectors: SQMDRAP, SQMSRAP
    • Similar Alternative: SQMDRA, SQMSRA
  • Post Cap Adapter: PPCA4C
    • Similar Alternative: PCCA4B
  • Easy Install Gate Frames: EZI6, EZI9
    • Similar Alternative: Pro 6, Pro 8
  • Iron Gates: IDI8204
    • Similar Alternative: DGI0140, GGI0440
  • Arched Balusters: RDPF31, RDPF36
    • Similar Alternative: RCTB32, RCTB38
  • PVC Fencing & Accessories
  • Antique Colonial Hardware: ATL, RLA, ADS, ATH, ASB, ASLH, ADK, AHHD, ACB
    • Similar Alternative: Our Gate Hardware Product Line
Can I order products directly from you?

As the manufacturer, we distribute our products through dealers. Visit “Where to Buy” to browse a variety of dealers who can provide both accessories and/or iron fencing products so you get the products you want in a timely manner.

Are your products available in the US? If so, where can I buy them?

Yes, our US Distribution Center in NY allows us to quickly service our American customers. Stop by your local Menards, Do It Best, ACE Hardware, or visit Amazon.com, HomeDepot.com, or Lowes.com to shop your favourite Nuvo products.

You can also ask your local hardware store if they’ll bring in the items you’re interested in.

I’m a dealer looking for a full product pricing brochure How do I get a copy?

Free versions of our latest pricing brochure are available in the footer of our website under the “Documents” tab. If you are interested in a physical copy, please visit our “Request a Brochure” form.

Will I know when a product’s price has changed?

We provide a 30-day notice before price increases take effect. Make sure your contacts at Nuvo Iron are a part of your safe sender email list so you never miss an update.

I submitted an order. When will it be ready?

Nuvo Iron provides an approximate order completion date on every order confirmation. Depending on the time of year, material availability, product style, and quantity ordered, lead time can vary from in stock to 2-8 weeks before fulfillment. All estimates and orders are processed and confirmed within one business day. If you haven’t received a reply by then, your request was not received and we kindly ask you to send it again.

My store’s interested in carrying your products. Do you have a price list for your items?

We’re glad you’ve got Nuvo on the mind and are about to join the hundreds of stocking dealers we have across North America. For dealer pricing, please reach out to us at info@nuvoiron.com with your store name and location so we can contact you and provide you with more information.

Are your products available in the US? If so, where can I order them for my store?

Yes, our US Distribution Center in NY allows us to quickly service our American customers. Stop by your local Do It Best, ACE Hardware, Amazon.com HomeDepot.com or Menards to shop your favourite Nuvo products.

 

I submitted an order. When will it be ready?

Nuvo Iron provides an approximate order completion date on every order confirmation. Depending on time of year, material availability, product style and quantity ordered, lead time can vary from in stock to 2-8 weeks before fulfillment.

All estimates and orders are processed and confirmed within one business day. If you haven’t received a reply by then, your request was not received and we kindly ask you to send it again.