FAQs

Looking for a specific item but can’t seem to find it anywhere?

As the product manufacturer, we’re unable to provide specific quantities that our product dealers will be able to tell you.

Contact your closest dealer, which can be found on our “Where to Buy” page, and ask if they can special order the item you are looking for and the quantity you need. We suggest having the item code and quantity ready to make it easier for them to help you with your request.

You can also Google “Nuvo Iron” + “Product Code Here”, keeping the brand name and product code in quotation marks. This will populate sellers who may offer stocking levels, so you can see which store local to you has that item or online retailers that you may be able to order your items from.

Who can I contact if I have further questions?

For any further requests, visit our “Contact” page and fill out our general form and we will send it to the appropriate person

Why can’t I find aluminum railing in the US? Is it only available in Canada?

We do not currently sell our aluminum railing line in the US. Check out our baluster lines for an equally great way of upgrading your outdoor space.

I’m interested in a product brochure. Where can I get one?

Whether you’re looking to browse accessories or iron fencing, free digital versions of our latest brochures are available in the footer of our Website under the “Documents” tab. If you are interested in a physical copy, please visit our “Request a Brochure” form.

Do you offer a Juliet balcony?

Our aluminum railing system makes for a stunning Juliet balcony. Talk to a local Installer, which can be found on “Where To Buy” to learn more about your project’s next steps.

Do you still carry this item? I am unable to find it on your website.

After having been in the fence and deck industry for over twenty years, we’ve designed, built, and distributed a wide variety of different products. We observe each year’s changing styles and trends and adjust our offerings accordingly. Once an item’s been discontinued we remove it from the website, so if you’re unable to find a specific product, it could be because it’s been discontinued.

For a list of products we no longer carry and what we’d now recommend, see below:

  • Lattice: DPL01, DPL03, GPL01, GPL03.
  • Copper Post Caps: PCP02CP, PCP03CP, PCP09CP, PCP13CP, PCP14CP, PCP16CP, PCP15CV, PCP21CV, PCP22CV, US-PCP21CV, US-PCP22CV
    • Similar Alternative: Pyramid Post Caps, Ball Post Caps, Pineapple Post Cap.
  • Gate Inserts: ACW60SB
    • Similar Alternative: ACW56
  • Corner Decors: CD01
  • Connectors: SQMDRAP, SQMSRAP
    • Similar Alternative: SQMDRA, SQMSRA
  • Post Cap Adapter: PPCA4C
    • Similar Alternative: PCCA4B
  • Easy Install Gate Frames: EZI6, EZI9
    • Similar Alternative: Pro 6, Pro 8
  • Iron Gates: IDI8204
    • Similar Alternative: DGI0140, GGI0440
  • Arched Balusters: RDPF31, RDPF36
    • Similar Alternative: RCTB32, RCTB38
  • PVC Fencing & Accessories
  • Antique Colonial Hardware: ATL, RLA, ADS, ATH, ASB, ASLH, ADK, AHHD, ACB
    • Similar Alternative: Our Gate Hardware Product Line
I just had a pool installed. What fencing regulations come along with that?

Fencing that surrounds pools and their regulations vary by location. Often a specific fence height and self closing gate hardware are required. A wide variety of our products meet these requirements, but the best way to get the most up-to-date info is through your municipality’s website and resources.

Can I order products directly from you?

As the manufacturer, we distribute our products through dealers. Visit “Where to Buy” to browse a variety of dealers who can provide both accessories and/or iron fencing products so you get the products you want in a timely manner.

Are your products available in the US? If so, where can I buy them?

Yes, our US Distribution Center in NY allows us to quickly service our American customers. Stop by your local Menards, Do It Best, ACE Hardware, or visit Amazon.com, HomeDepot.com, or Lowes.com to shop your favourite Nuvo products.

You can also ask your local hardware store if they’ll bring in the items you’re interested in.

Am I able to order direct from you?

As the manufacturer, we’re unable to fulfill direct orders. Instead, you can order direct from our many dealers – online or in person. Check out “Where to Buy” for all the ways you can get your hands on Nuvo Iron product.

I’m looking to pick up my order. When will it be ready?

If you’ve been directed to pick up your iron fence order from Nuvo, please understand the following:

Nuvo Iron provides an approximate order completion date on every fencing order confirmation.

Depending on the time of year, material availability, product style, and quantity ordered, lead time can vary from in stock to 2-8 weeks.

If your order is ready, you will be contacted.

I need stamped drawings for my client’s project. Where do I go to find them?

Stamped drawings can be found on the product page under “Documents“. To locate your item, browse the “Product” tab or type the product code or title in the Search Bar in the top right corner.

Where can I find product instructions?

Digital copies of instructions can be found on the product page under “Documents“. To locate your item, browse the “Product” tab or type the product code or title in the Search Bar in the top right corner. The “Product” page will be listed in the search results.

I’m looking to pick up some Nuvo products for a client’s project next week. How much will it cost?

For accessories, chain link, and iron fencing pricing, clicking “Where to Buy” and selecting the Nuvo dealer nearest you is the easiest way of estimating project cost.

From there, contact them with the products you’re interested in and they will let you know in-store availability and general pricing in your area.

I’m looking for a brochure with your entire product line. How do I get a copy?

Free versions of our latest consumer brochure are available in the footer of our Website under the “Documents” tab. If you are interested in a physical copy, please visit our “Request a Brochure” form.

We just had a new pool installed and want to put a fence around it, but aren’t sure of the rules we need to follow. What’s the best way to proceed?

Fencing that surrounds pools and their regulations vary by location. The best way to get the most up-to-date info is through your municipality’s website.

Can I order direct from you?

As the manufacturer, we distribute our products through retailers. Visit “Where to Buy” to browse a variety of retailers and installers and get the Nuvo products you want in a timely manner.

Are your products available in the US? If so, where can I buy them?

Yes, our US Distribution Center in NY allows us to quickly service our American customers. Check out “Where to Buy” and enter your postal code. You can also stop by your local Do It Best, ACE Hardware, Menards, or visit Amazon.com HomeDepot.com to shop your favourite Nuvo products.

I’m looking for product instructions. Where can I get a copy?

No need to worry! Digital copies of instructions can be found on the product page under “Documents“. To locate your item, browse the “Product” tab or type the product code or title in the Search Bar in the top right corner. The “Product” page will be listed in the search results.